What to do

Be Positive. 

We believe in supporting one another in the most positive way possible. Treat others as you would like to be treated. Non-constructive negativity (ranting, excessive venting, snide commentary) doesn't add value to the community experience, so please do not disparage other people or products. We always welcome your feedback, and there's nothing wrong with a healthy debate or discussion, but please keep it constructive and polite. Your words will come across much more effectively if you voice them in a positive way.

Help your fellow em community members.

We love seeing our community help one another. Advice, tips, and tricks are always appreciated from one person to another. This is your community, so we need your partnership to keep the conversation fun, intelligent, and drama-free.

Express yourself!

We want to see your videos, photos, and looks, and we love hearing your voice. Define yourself and be an original!

Share with us what's inspiring you across the world wide web, but remember, if it's not something you've created, get permission to share and give credit where credit is due!

Contact us directly.

If you ever have an issue, question, or suggestion, the best and fastest way to get a response is to email our amazing customer service team. In fact, due to privacy reasons, we cannot use public forums to resolve many individual issues. We'll do our best to support you and answer general questions wherever we can, but it is always best to e-mail our team so we can investigate and help you out!

Be respectful. 

We're here to make discoveries, share knowledge, and celebrate our love for all things beauty. It's important we communicate to each other with grace and respect. If you want respect, give it first. Every person has a right to participate on our website and social media channels without being ridiculed or belittled (for example, complaining about other people's complaints just creates more complaining!).

We're from all walks of life, so be sensitive by avoiding profanity, sexually explicit content, and anything that could potentially offend others in our community. We have a no-tolerance policy for abuse toward community members. 

Please extend respect not only to your fellow community members, but also to our customer service agents! They're real people, here to provide you with great service and support, so please be nice. They'll always treat you with dignity and kindness, so we expect you to do the same.

What not to do

Don't be rude, cruel, or intolerant. 

Harassing, bullying, or intimidating other people, or defaming the community and company as a whole, is a major no-no. There's nothing worse than someone who ruins a good party by being spiteful and mean-spirited. Don't be that person!

We do not tolerate name-calling; personal, professional, or religious attacks or threats; racist or sexist comments; hate speech (or any comments that could be interpreted as such); demeaning remarks based on personal appearance, race, ethnicity, religion, gender, gender identity, disability, or sexual orientation.

Don't spam. 

When you share content with others, please provide context, don't post the same thing more than once, and don't share purely commercial links (like affiliate or referral programs). 

Don't post personal information. 

We value privacy. Please don't post your own (or someone else's) phone number, e-mail address, physical mailing address, billing info, or any other personal information. Also, please do not post private correspondence between you and someone else. 

Don't impersonate someone else.

You know this is wrong, please don't do it. 

Don't use fraudulent trickery to win our contests & giveaways. 

We expect everyone to abide by these guidelines written out in our Terms of Use, and (while we won't enjoy it) we reserve the right to remove offending content and ban offenders in order to maintain a safe and positive community. Thank you for your cooperation!